IPC USB ports died

[biterror]

A few days ago, I plugged a Canon scanner to one of the IPC FACE USB ports (the second one from the left). This killed the two FACE USB ports on the left. I tried to reboot and disconnected power for a while, but the ports are still dead (nothing shows in dmesg when I plug in a keyboard or a FLASH disk. The other two FACE ports are still working.

I colleague has the same problem on his Mintbox. Is there a known problem with the FACE USB ports? Is it possible to replace or fix the FACE board without returning the IPC to Compulab? It is my primary computer and...

[mbirger]

Actually there is no problem with FM USB ports and all of them should operate properly. Please try to reset the BIOS:
http://fit-pc.com/wiki/index.php/Intens ... leshooting
and try to connect there a simple device - keyboard or mouse to test it again.

If won't help, please consider RMA:
http://www.fit-pc.com/web/support/rma/

[biterror]

Hi,

I tried to reset BIOS, but the two USB ports are still dead. Even a wireless keyboard receiver does not work, neither does a USB FLASH stick.

[mbirger]

Please try simple wired keyboard or mouse (Not wireless).

[biterror]

I tried a Logitech USB keyboard, absolutely no life. It works ok in the two right hand side ports.

[mbirger]

The first option is to override the BIOS. It may help.
http://www.fit-pc.com/wiki/index.php/In ... IOS_Update

If the above won't help please consider RMA:
http://www.fit-pc.com/web/support/rma/