Airtop3 just arrived, BIOS light not on, can't boot from USB

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uptrend
Posts: 17
Joined: Wed Apr 03, 2019 4:17 pm

Airtop3 just arrived, BIOS light not on, can't boot from USB

Post by uptrend »

I bought the Airtop3 without any RAM or any SSD/HD.

I install these components myself when the arrived.
After installation, I need to boot via a USB drive to install Ubuntu.

Problem:
BIOS light is not on.
Nothing is appearing on the screen.

I followed the instructions in the handbook:
I held down DEL key while turning on the machine.

uptrend
Posts: 17
Joined: Wed Apr 03, 2019 4:17 pm

Re: Airtop3 just arrived, BIOS light not on, can't boot from USB

Post by uptrend »

I just read the manual.

It may be the RAM.

The light for the RAM is amber and does not turn green.

I have registered memory, apprently.

https://www.amazon.com/gp/product/B07X2 ... UTF8&psc=1

This is the RAM that I have.

Can someone confirm that it is NOT compatible?





And this is the RAM that I just bought:

https://www.nemixram.com/nemix-ram-128g ... emory.html

Can someone confirm that it IS compatible?

Andrey.Mazlin
Posts: 22
Joined: Tue May 05, 2020 7:02 am

Re: Airtop3 just arrived, BIOS light not on, can't boot from USB

Post by Andrey.Mazlin »

Here the link to the list of tested memory modules for Airtop3 device:
https://docs.google.com/spreadsheets/d/ ... sp=sharing
Also - recommend to use our Wiki site for finding useful information
https://fit-pc.com/wiki/index.php?title=Main_Page

Regarding your RAM question -here you can see that we support "Up to 128 GB (4x DIMM DDR4-2666 ECC | Non-ECC (unbuffered))"

This one: https://www.nemixram.com/nemix-ram-128g ... emory.html

Does not seem to be compatible - 3200 instead of 2666, and ECC unbuffered, instead of just ECC.
Andrey Mazlin, Application Support Engineer
Useful links:
https://fit-iot.com/web/
Support Wiki: http://www.fit-pc.com/wiki/
Support mil: fitpcsupport@compulab.co.il

uptrend
Posts: 17
Joined: Wed Apr 03, 2019 4:17 pm

Re: Airtop3 just arrived, BIOS light not on, can't boot from USB

Post by uptrend »

The RAM that I bought does work.

The light for the RAM is now green, which means it worked.

But the light for the BIOS is still amber.

It is not booting and not detecting my keyboard or mouse.

Andrey.Mazlin
Posts: 22
Joined: Tue May 05, 2020 7:02 am

Re: Airtop3 just arrived, BIOS light not on, can't boot from USB

Post by Andrey.Mazlin »

Please send all this information to our support address (fitpcsupport@compulab.co.il) together with the Serial Number of this device.
Andrey Mazlin, Application Support Engineer
Useful links:
https://fit-iot.com/web/
Support Wiki: http://www.fit-pc.com/wiki/
Support mil: fitpcsupport@compulab.co.il

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