[SOLVED] fitlet2 does not recognize LAN FACET Card

[natranuka]

Hi there,

i recently received my j3455 fitlet2 and a dual-nic FACET Card.
After i´ve installed RAM, an M.2 SSD and the FACECT Card, i noticed, that
the additional NICs aren´t recognized at all (tried FreeBSD and a current Ubuntu Linux)

I´ve checked that the FACET Card is plugged in correctly several times and even tried booting without the M.2 SSD attached (from USB)

However, the additional NICs do not seem to get recognized at all.
The two built-in NICs and everything else works as fine.

Is there anything to change e.g. within the BIOS for the FACET Card to be recognized?

kind regards

nat

[tamir]

This issue has been forwarded to the relevant project leader and is being investigated.
In order to track the issue for that machine, please a supply a Serial number.
Also, Please perform the following tests:

1. Format the Disk-on-Key (DOK) to FAT32 file system
2. Download the LAN test Package:
http://fit-pc.com/download/fitlet2/bios ... ackage.zip
3. Extract the files from the package and copy them to the prepared DOK
4. Connect the DOK to the tested fitlet2
5. Power up the fitlet2
6. Press the DEL key during the boot until the BIOS Setup appears
7. Browse to the Save & Exit menu
8. Click on the Launch EFI Shell from filesystem device option
9. The system will boot to the EFI Shell, and after 4 seconds the
automatic script will start
10. The script will find the Storage Device with LAN test applications
11. Type the following command: eeupdate64e.efi
12. Send me the screenshot of the command's output

[asdf]

I have the exact same issue with FreeBSD 11.1 (pfSense 2.4.2). The LAN FACET is not recognized by the Intel igb driver. When attaching network cables to the ethernet ports the lights switch on.

When running 'pciconf -lv':

Code: Select all

none10@pci0:1:0:0:      class=0x020000 card=0x00008086 chip=0x15328086 rev=0x03 hdr=0x00
    vendor     = 'Intel Corporation'
    class      = network
    subclass   = ethernet
none11@pci0:4:0:0:      class=0x020000 card=0x00008086 chip=0x15328086 rev=0x03 hdr=0x00
    vendor     = 'Intel Corporation'
    class      = network
    subclass   = ethernet

So it seems that FreeBSD sees the devices but the igb driver is not finding them.

I will get back to you with the eeupdate64e.efi output later.

[natranuka]

thanks for the quick response.
i´ve followed the steps and attached a screenshot of the commands output.

Two NICs are represented as "I211 Gigabit Network Connection" and two just say "I211 Blank OTP Device"

Intel Docs say that the Items with
- DeviceID 1539 ("I211 Gigabit Network Connection") are "programmed" and Devices with
- DeviceID 1532 are "not programmed/factory default"


device S/N is 1171003-01741 if that helps you track down the issue.

[Leonid]

thanks for the quick response.
i´ve followed the steps and attached a screenshot of the commands output.

Two NICs are represented as "I211 Gigabit Network Connection" and two just say "I211 Blank OTP Device"

Intel Docs say that the Items with
- DeviceID 1539 ("I211 Gigabit Network Connection") are "programmed" and Devices with
- DeviceID 1532 are "not programmed/factory default"


device S/N is 1171003-01741 if that helps you track down the issue.

Hello,

I sent the private message with instructions how to program the blank LAN controllers.

[natranuka]

Flashing the empty controllers resolved the issue for me after reboot.
LAN Interfaces now work as expected.

Thank you, and happy 2018.

[red]

I sent the private message with instructions how to program the blank LAN controllers.

I have the same problem - just got my fitlet2 with the LAN FACET card, and pfSense 2.4.2 can't see the interfaces on it. Could you please PM me the instructions, too?

[asdf]

Here's the output of eeupdate64e.efi for my facet lan card. Seems to be the same issue. Requesting also instructions how to flash the LAN controllers.

[Leonid]

Here's the output of eeupdate64e.efi for my facet lan card. Seems to be the same issue. Requesting also instructions how to flash the LAN controllers.

Hello,

I sent the private message with instructions how to program the blank LAN controllers.

[Leonid]

I sent the private message with instructions how to program the blank LAN controllers.

I have the same problem - just got my fitlet2 with the LAN FACET card, and pfSense 2.4.2 can't see the interfaces on it. Could you please PM me the instructions, too?

Hi,

We need the screenshot with the output of the eeupdate64e application as described above.