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Failed Airtop?

Posted: Thu Nov 16, 2017 4:34 pm
by mjgraves
I've have an Airtop (order Compulab K-170221-07-I on Feb 22, 2017) in use since April. The system has been running (Windows 10 Pro) normally for months with a single SSD, so I'm confident that the memory is good.

Earlier this week I installed a second SSD. This is a very simple procedure. However, since then the Airtop will not boot. There's no video output at all.

I followed the troubleshooting guidance offered here: with no effect.

Per that page, I've tried:

- BIOS reset
- Booting with/without the storage frame.
- Reseated memory
- Used a DMM to verify that two of the four pins on the power supply read 19vdc.


- When powered on the status LCD works, I can navigate to the power consumption display which reports 13w.
- None of the video outputs (GTX or Intel) ever show any output. No BIOS messages or POST.
- USB connected keyboard shows no status lights.

Are there any further diagnostic procedures I can try? What course of action do you recommend?

PS - I emailed this info to support@ a few days ago, but have had no reply beyond the auto response.

Re: Failed Airtop?

Posted: Sun Nov 19, 2017 1:25 pm
by irads
Hello Michael,

Your inquiry has been received and forwarded to engineering for further diagnosis. Airtop HW engineer sent some questions. Please check your email.

Thank you for your patience.